Within your ticket, the request for support should clearly identify the hardware and/or identify the workstation in need of help. If you use both a laptop and a desktop computer, please indicate which of the two is problematic.
Information to include in the ticket:
- When did it start happening?
- What have you done to try and remedy it?
- Are there any patterns to the behavior?
- Does it occur across multiple devices?
- Is anyone else experiencing the problem?
- How urgent is the issue?